[立言] 郭語錄-彈性篇

1、大象會跳舞，不是四肢減重了，而是頭腦靈活，方向走對了。
The elephant didn't dance because it has lost weight.It's dancing because it has a clear mind and has chosen the right path.

2、計劃永遠趕不上變化，變化抵不上客戶一通電話。
Changes supersede plans.Customer demands supersede changes.

3、一理、二情、三法。
Approach to problem solving:first by reason,then by sentiment,finally by legal means.

4、發展的根本，建立在「隨時應變」的執行能力。
The foundation of development is built on the ability to adapt and adjust instantaneously.

5、一個地震很多的地方，人的警覺性特別高。
People who live in earthquake zones are often the most alert.

6、主管每天要做什麼？定策略、建組織、布人力、置系統。
A manager's daily routine:strategy formulation,organization building, manpower allocation,and system construction.

7、個人化的來臨，製造業要學會走上服務業。
With the advent of individualization,the manufacturing industry needs to embark on the path of the service industry.

8、銷售人員的職責：選對客戶並建立分級、分類制度；建立良好的客戶上、中、下層級 關係；找到新產品開發機會；競爭對手分析；搶奪訂單並即時配合客戶計畫；完成 交貨（適品、適質、適時、適量）；完成品質服務（設計、生產、客戶使用之問題） ；忠實傳真；應收帳款。
Responsibilities of sales staff:proper selection and classification of customers;establishing sound relations with all ranks of customers; identifying the optimum opportunities for new product development; analysis of competitors;aggressively closing sales deals and timely catering to customers' plans;delivery of products（right products', superb quality,on-time delivery,proper quantities）;total quality service （design,production,customer usage）;faithful delivery of information; collection of payments.

9、每一個公司都要做好兩件事情：新產品的開發+產銷平衡。
The two basic tasks of any companies:new product development + equilibrium production and sales.

10、系統 = 流程 + 表單。
System = process flow + documentation.

11、鴻海四大管制系統：工管、品管、生管、經管。
Foxconn's 4 pillars of management:engineering management,quality management, production management and operation management.

12、市場 = 客戶 + 產品。
Market = customers + product.

13、一個行業一定要有人進來有人退出，才算健康。
Turnovers are signs of a healthy industry.

14、全球化思考邏輯：客戶 → 產品 → 功能（即系統）→ 地理位置。
Logic behind globalization:customers → products → system capability → geographic positioning.

15、天下沒有完美的辦法，但總有更好的辦法。
You can never formulate the perfect solution,but you can always find a better one.